Logo

Privacy Policy

Last updated November 14, 2025

This Privacy Notice for Genesisflare Technologies Pvt Ltd ('we', 'us', or 'our'), describes how and why we might access, collect, store, use and/or share (process') your personal information when you use our services ('Services'), including when you

  • Visit our website at https://www.wavixo.io/ or any website of ours that links to this Privacy Notice

  • Use WAvixo. WAvixo is a WhatsApp automation and engagement platform built by our company. It uses the official WhatsApp Business APIs to allow businesses to manage, automate, broadcast, and analyse communication on WhatsApp. Businesses can use WAvixo for chat automation, lead follow-ups, customer support, bulk campaigns, flow builders, and multi-agent chat management.

  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

What personal information do we process?

  • When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Genesisflare Technologies Private Limited and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

  • We do not process sensitive personal information.

How do we process your information?

  • We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?

  • We may share information in specific situations and with specific third parties. Click here to learn more. How do we keep your information safe?
  • We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights?

  • Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?

  • The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • usernames
  • passwords
  • mailing addresses
  • billing addresses
  • Sensitive Information.

We do not process sensitive information.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. DO WE OFFER ARTIFICIAL INTELLIGENCE- BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial

intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively. "Al Products'). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the Al Products within our Services

Use of Al Technologies

We provide the Al Products through third-party service providers ('Al Service Providers'), including OpenAl. As outlined in this Privacy Notice. your input, output, and personal information will be shared with and processed by these Al Service Providers to enable your use of our Al Products for purposes outlined in 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?' You must not use the AI Products in any way that violates the terms or policies of any Al Service Provider.

Our Al Products

Our Al Products are designed for the following functions:

  • Al bots
  • Al translation
  • Text analysis

How We Process Your Data Using Al

All personal information processed using our Al Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations: Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you. Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than thirty six (36) months past the start of the idle period of the user's account.When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@wavixo.io.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages that we send, or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

Log in to your account settings and update your user account

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems. assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us at support@wavixo.io.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. Refund Policy

This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with WAvixo, while also protecting the company from potential abuse of the refund process.

  1. Trial Period WAvixo offers a 7-day free trial for new users, during which they can explore the Basic Plan features available on the platform along with a 7-day free trial of Chatbot Flows (add-on). Since no credit card is required to start the trial and users are not charged.

  2. Subscription Services Following the free trial, if a user subscribes to any of WAvixo’s paid services, they are ineligible to receive a refund. The FREE trial is provided to ensure that the users try out all the services and decide whether to continue with the WAvixo platform. If the user feels unsatisfied, they can cancel their FREE Trial anytime and they will not be charged. If the user has subscribed to any WAvixo plan, they are not eligible for a refund. They can cancel their subscription to ensure they are not charged the next month.

  3. Non-Refundable Services All WAvixo services, such as the charges for an WAvixo Plan, WhatsApp Conversation Credits (WCCs), Add-ons or any third-party integrations, are non-refundable due to the nature of the service and the costs incurred by WAvixo to provide these services. This includes one-time Chatbot development and other one-time setup payments.

  4. Technical Issues If a user experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by WAvixo’s support team, a partial or full refund may be granted at WAvixo’s discretion.

  5. Unauthorized Charges In the case of unauthorized or fraudulent charges, users should contact WAvixo support immediately. If such claims are verified, WAvixo will issue a full refund.

  6. Cancellation Policy A user may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and users will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.

  7. Contact and Support For any refund-related queries, users are encouraged to contact WAvixo’s customer support team, which is committed to providing efficient and personalized assistance.

  8. Refund Process To request a refund, users should write to us at support@WAvixo.comThe request must include the transaction details and a clear explanation of the reason for the refund request.

  9. Policy Amendments WAvixo reserves the right to modify this refund policy at any time, and the changes will be effective immediately upon posting the updated policy on the WAvixo website.

  10. Legal Compliance This refund policy complies with the local laws and regulations where WAvixo operates. Users are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@wavixo.io or by post to:

Genesisflare Technologies Pvt. Ltd Office no. F03, 1st, B-26, Sector -2, Noida Noida, Uttar Pradesh, 201301 India

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here.This privacy policy was created using Termly's Privacy Policy Generator.